🌸 Hana Learn — Support

Need help with Hana Learn? Email dritollc@gmail.com and we’ll get back to you as soon as we can — usually within a day or two.

Common questions

How does the free trial work?

Both Hana Pass plans start with a 3-day free trial. You won’t be charged if you cancel at least 24 hours before the trial ends; after that, the plan you picked renews automatically until you cancel.

How do I cancel my subscription?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Hana Pass → Cancel, or use Manage Subscription inside the app’s Settings. You keep access until the end of the paid period.

How do I get a refund?

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in with your Apple Account, and choose the Hana Pass purchase.

How do I restore my Hana Pass on a new phone?

Open Settings → Hana Pass → Restore Purchases. Your subscription is tied to your Apple Account, so it follows you automatically.

Will I lose my streak or progress on a new phone?

No. Your progress lives in your Hana Learn account (email, Sign in with Apple, or Google). Install the app on the new phone, sign in, and your XP, streak, and reviews arrive with it.

Talk messages ran out — when do they refresh?

Talk messages reset on the 1st of every month. The free plan includes 10 a month; Hana Pass includes 100.

Something looks wrong / I found a bug

Email us with your iPhone model and what you were doing — screenshots help a lot. We read everything.